You will be supporting the Account Management team in delivering client and customer solutions. This involves connecting with multiple stakeholders and ensuring the smooth operation of established customer accounts.
- Communicating clearly and regularly with your supported clients and stakeholders ensuring they are always aware of status and progress on initiatives and projects.
- Operating the support system and acting as the primary interface between external support requests and internal departments.
- Supporting new client acquisition through robust, detailed and always-on-point data mining and analysis.
- Forecasting and tracking key account metrics.
- Developing and maintaining long-term, trusted relationships with key stakeholders to support the delivery of client solutions.
- Identifying opportunities to maximize the customer value delivered.
- Attending meetings with current and potential clients.