Customer Experience Champion

14 August, 2015
Josh Harvey
Customer Experience Champion

Customer Experience at our client plays a crucial role in every part of their activity in the company’s e-commerce channel. This includes ensuring smooth operation and experience of all online orders, to championing the product directly to consumers via phone and email, all the while ensuring the consumer has the best possible experience of the company and products from start to finish.

We are looking for a bright, focused individual to join the Customer Experience team and be an integral part of the face of our client as a first point of contact for all customers. Working on the ground to excel in terms of logistics, customer service, staff coordination, internal reporting, marketing and other operational responsibilities.

  • Proactive handling of in-bound enquiries via phone and e-mail
  • Responding to Email queries via their CMS
  • Order management day-to-day
  • Liaising with the logistics/warehouse team
  • Outbound phone calls to customers
  • Creating a smooth on-boarding process and experience for consumers
  • Compiling customer feedback
  • Updating customer data and order records
  • Reporting to the Ecommerce Manager and wider team
  • Going ‘above and beyond’ to make sure the interaction with CaféPod is always top-rated
Training & Progression
  • A fast-paced, entrepreneurial working environment
  • Young and passionate team
  • Rapid career progression
  • Regular social events
  • All the coffee you can drink!

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