Customer Support Consultant

8 June, 2016
Jasmine Sherman
Customer Support Consultant

The Customer Support Consultant’s role is part of the Customer Support team charged with protecting and growing the revenue for an expanding software development company.

The role would suit a focused individual who enjoys the breadth of responsibility to be gained from working in a smaller growing company. Working together with the business development team, the role is to provide product knowledge, support, training and to work with customers on new requirements.  Also acting as the face of the company for ongoing service reviews with the customers.

  • Demonstrate the system to new customers
  • Work with new and existing customers to understand their requirements and business needs and match these to the capabilities of the system
  • Capture and document the configuration details to match the customers’ requirements to ensure the correct configuration is built for the customer
  • Support the training of customer’s internal “superusers” and trainers, so they can then provide end user training within their companies
  • Working with the internal product marketing team to match the customers desired product features and functionality against the future development road map to help set the product direction
  • Run regular service review sessions with existing customers
  • Capture and document change request and request for new functionality
Training & Progression
As the company grows there will be a number of opportunities to progress either into customer facing or more technical roles depending on the career aspirations.
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