- Liaising with schools and clubs to organise their dental visits. This may include, but is not limited to, drafting/redrafting personalised letters, coordinating mail outs, processing dental booking requests and handling customer satisfaction questionnaire responses.
- Scheduling and attending PR visits with schools in addition to conducting telephone/email PRs if appropriate.
- Offering aftercare support for schools and individual customers following their visits and the manufacture of their mouthguards.
- Booking dentists for visits; liaising with dentists and dealing with queries.
- Customer service: Answering enquiries from prospective and existing customers, including school staff, individuals and sponsorship accounts as well as dental administrative contractors.
- Managing sponsorship orders, including entry of orders, dispatch of impression kits, preparing impressions to be logged in, dealing with queries/requests for remakes/failed impressions and requesting models.
- Offering support to other members of the OPRO Custom team and wider company.