Client Success Executive
Reporting to the Head of Growth, you’ll be a key point of contact for Moixa’s customers, developing and sustaining strategic relationships with a portfolio of B2B and B2B2C customers. You will be responsible for driving success and adoption throughout all aspects of the customer’s journey, your primary objectives are to retain customers and to sustain and grow recurring revenue.
- Own the customer satisfaction, create success plans for your clients, and ensure the execution of the plan with the technical customer care teams
- Continually track and provide plans on how to improve customer success KPIs and performance management within Moixa
- Work with clients to identify goals and success metrics, and keep track of progress
- Design and develop training materials and other documentation for better onboarding & adoption
- Visit customers and schedule conference calls to develop customized training for them
- Increase customer retention by condition regular check-in calls for tactical items and perform quarterly health checks for strategic reviews
- Be the voice of the customer in company meetings, ensure customer feedback is considered
- Maintain some great relationships with Moixa’s large accounts
- Identify upsell opportunities, be aware of how additional products would satisfy customers
- Update customers on changes to the product they’re using, new features and new product launches.