Community Happiness Manager

11 August, 2016
Jasmine Sherman
Community Happiness Manager

This is a great opportunity to work closely with a high calibre team in a fast paced and high growth business environment. You will have a lot of autonomy to execute your ideas and drive the expansion of the world’s first marketplace for intelligence.

As part of the Customer Happiness team you will be working in one of the most important parts of the business. You will be in direct contact with our bees helping them better understand their concerns and wishes and making their lives easier.

You will provide personalised assistance to our valuable community, solving problems and working to retain as many of them as possible.

  • Effectively assist the company's community
  • Maintain high levels of productivity and quality standards following set guidelines
  • Contribute to process improvement
  • Keep up to date and consistent in terms of process knowledge
  • Maintain high levels of engagement
  • Collect feedback/suggestions from the community and report/escalate frequently to your line manager
Training & Progression
This is a great opportunity to hit the ground running in a fast paced innovative start-up. You will be provided with the support required and autonomy to execute your ideas and drive the expansion of the world's first marketplace for intelligence.

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