Customer Happiness & Operations Executive

17 August, 2016
Jasmine Sherman
Customer Happiness & Operations Executive

We’re looking for grads with exceptional interpersonal skills and a passion for solving problems. You’ll be responsible for ensuring that every customer has a positive interaction with the client – providing skilled advice, trustworthy troubleshooting and an all-round positive experience. In addition to offering world class customer support, you’ll also be responsible for implementing company processes and shaping the future of a rapidly growing and well-funded startup. As you progress, you can expect to become more involved on an operational level.

  • Responding to customer and instructor inquiries via phone, email and online chat
  • Gaining experience across a wide range of operational issues including process design and critical path management
  • Providing insightful, actionable feedback to the development team; helping the business to improve and grow
  • Solve a diverse spectrum of problems which will range from technical issues to product requests
Training & Progression
You will work alongside the founders of the business, gaining insight into how a successful start-up functions and shaping its operational processes. As one of the earliest team members, you’ll share your creative ideas and thrive and grow as the company evolves.
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