Customer Service and Operations Executive

13 August, 2019
bigcheese
Customer Service and Operations Executive
This role is perfect for someone who has a positive attitude and enjoys working in a customer-facing environment! The Customer Operations Executive would be responsible for dealing with housekeepers and with customers on a day-to-day basis through the phone, email or social media. Therefore, this role will allow plenty of interaction with a huge variety of people and is well-suited to someone who thrives in a fast-paced environment. The Customer Operations Executive would be handling a variety of different situations every day. Therefore, a successful candidate would be solution-minded and excited by tackling problems and providing effective solutions.
Responsibilities

  • Engaging with and booking in new customers
  • Responding to queries from existing customers and existing cleaners through phone calls, email and social media
  • Managing cleaner schedules and holidays
  • Recruiting new cleaners to the platform
  • Playing a key role in operational development by generating ideas to make their operations more efficient and scalable

Training & Progression
Our client is well-funded, growing incredibly fast and have big ambitions; if you want to learn fast and take real responsibility, this is the perfect place for you. There is also a clear, laid out progression pathway which comes with a pay rise at each stage.

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Specifications

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