Graduate Customer Service – Leicester

5 March, 2020
bigcheese
Graduate Customer Service – Leicester
They are looking for bubbly, talented and personable people to join their Customer Operations team. You will be responsible for answering a range of different complex customer queries whilst consistently maintaining a friendly and positive approach. A smile really can be heard over the phone! With their overarching company focus on automation and digitization, you’ll also be given the opportunity to contribute to the design and thinking behind innovative technology-lead solutions to prevent these issues from reoccurring. The fact you are a people’s person will be instrumental in helping the company achieve their goal of bringing transparency and a customer-orientated approach to a broken industry. You do not need experience in the energy or tech market, but instead be a customer-orientated candidate who wants to get stuck in to a fast-growing company with excellent opportunity for personal development. The company is hiring for their offices in both London and Leicester.
Responsibilities

  • Delivery of a service that customers will love!
  • End to end customer operations including the efficient delivery of customer services, customer on-boarding, billing, metering and payments.
  • Opportunities to move towards contributing to the design, thinking and specification of in-house technology to systematise and automate processes.
  • As you show initiative and prove yourself within the company, you'll be given opportunities to support the implementation of new projects and processes across the operations team.

Training & Progression
The company will invest in your professional training and development, providing you with a crash course of all things energy! Prior knowledge of the industry is not essential; you’ll be taught all you need to know. You must be eager to learn and get involved in a variety of different day-to-day roles, and not be restricted by a job description. As is often the case in start-up environments, driven individuals will quickly find themselves rewarded with high levels of responsibility, encouraged to influence and direct vital areas of the business.

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