Operations Manager
Jobs board
Operations Manager
Our client is looking for a Manager to help them to successfully drive both their stores. In this new position you will be responsible for delivering a fun and energetic customer experience, creating efficient and safe operations, driving sales and managing staff. The role will seek to track and deliver on all three of the business – in-store service, deliveries and event catering
Responsibilities
- Ensure a consistent and overwhelmingly welcoming in-store customer experience
- Ensure team provides outstanding customer service at all times and manage customer complaints
- Create tools and strategies to support the team (daily closing cash up/ card payments)
- Develop and manage our technology solutions
- Ensure Health & Safety standards are adhered to
- Develop and execute sales strategies and marketing campaigns
- Hire staff and effectively manage ongoing HR activities
- Create a supply chain strategy and process for ordering customer consumables (such as packaging)
