Programme Lead

7 November, 2019
bigcheese
Programme Lead
You will be initially leading the service delivery for a key client and, working with multiple business units across Moixa, you will develop the service launch plans, lead the launch of the service and manage the ongoing service delivery for this client. During your initial time with the business, you’ll begin working along side all other teams within Moixa. As you develop this initial major client delivery, you will support the development of the Professional Services team. This team will be designed to efficiently launch future clients by taking clients from the business development contract close stage to the successful client launch and service delivery. Reporting to the Operations Director, you will lead and develop the team for a key opportunity area for Moixa at an exciting time in the company’s growth. You will have many examples of successful client delivery, you will know how to develop practical service models, you will have an obsession with fantastic client delivery, you will know how to develop practical service models, you will have an obsession with fantastic client delivery, you will know superb customer service, and you understand the power of SLAs.
Responsibilities

  • Specific major client – supporting existing project delivery to meet launch deadlines
  • Specific major client – delivering launch and rapid post-launch service adjustments
  • ]Specific major client – successfully running the service for the client
  • Support the Operations Director on major client delivery activity
  • Collaborate with sales to align Professional Services with Business Development
  • Collaborate with sales to align Professional Services and product
  • Collaborate with project managers to define client services success criteria
  • Negotiating, setting and meeting client objectives to quality, time and budget

Training & Progression

to see who to contact for the role

Specifications

to see the role's specifications

Similar roles

to see similar roles you could be interested in