Increasing Qualified Hires through Strategic Tech Integration
2 Minutes Read2.6% increase
in second interview scores
11% rise
in candidates invited to final interview
24% increase
in hiring rates
In a world where reliable partners are critical to growth, we've found a gem. For over 5 years, Instant Impact has been a phenomenal partner as we have grown to become the 2nd largest energy retailer in the UK and have a pretty big impact driving for net zero globally. They understand why we're different and what we need, and I'm looking forward to continuing with them on our journey.
Octopus Energy aims to make energy fair, clean, and simple through technology, providing award-winning 100% green electricity while building a sustainable energy system. They partnered with Instant Impact in 2018 to expand their customer service team rapidly and maintain quality, addressing their lack of internal processes and recruitment knowledge.
The
Challenge
When we partnered with Octopus Energy, they faced a significant recruitment challenge: hiring high-quality Customer Service Advisors from a largely unsuitable talent pool. The high volume of unqualified applicants affected their service-level agreements (SLAs) and slowed down the hiring process.
Our goal was to streamline recruitment to meet Octopus’s demand for quality hires efficiently. By optimising the process and increasing the capacity of our talent partners, we ensured a steady flow of skilled candidates aligned with Octopus’s values, helping them scale quickly to meet their growth needs.
The
Solution
To streamline the hiring process and improve conversion rates without expanding the team, we introduced a one-way video interviewing platform. This solution allowed us to efficiently handle a higher volume of candidates.
By adapting our recruitment strategy to include this innovative tool, we could engage more candidates effectively while aligning with Octopus Energy’s values and focus on fit. This approach allowed us to stay agile, responding swiftly to shifts in candidate behaviour, market trends, and evolving hiring needs.
The
Results
Our partnership with Octopus Energy has streamlined recruitment, driving notable improvements through one-way video interviews. This shift led to a 2.6% increase in candidate scores, an 11% rise in final interview invites, and a 24% boost in hires, all while enabling each talent partner to process 67% more candidates weekly without team expansion.
Candidates using the one-way platform show higher engagement and preparation, enhancing conversion rates and helping Octopus Energy consistently meet SLAs.
